Frequently Asked Questions

King Abdulaziz University

Deanship of Information Technology

Customer Service Department

Frequently Asked Questions

1. How can I retrieve my password?
2.  How can I retrieve my Student ID Number in case of loss of my University ID Card?
3. What information shall I supply to have my password reset?
4. What are the correct steps to follow in order to access the system after obtaining my new password?
5. How can I access the students' ODUS system?
6. How can I access my KAU e-mail?
7. What departments shall I contact to enquire about choosing modules and departments, disciplinary actions, dismissals, housing matters or reduced air tickets?
8. How can I have problems of accessing the Distance Learning systems solved?
9. How can I register for postgraduate studies?
10. I am a scholarship student, how can I retrieve my lost data to be able to access the system?
11. What do I do if I face problems accessing the kaaunet or the university e-mail?
12. What if I have a query about dismissal, failing a semester or a course, absence, course add/drop and schedules, student status, grade transcripts, grade errors, exam timetables and schedules, absence, transfer from one faculty to another, transfer from another university to King Abdulaziz University